Reviews.io on Oliver POS
Nag-iiskedyul ang Reviews.io ng mga product at company review request sa bawat Oliver POS counter sale sa pamamagitan ng WooCommerce connector nito — mga independent na review na eligible sa Google Seller Ratings sa mga online at in-store na sale.
How Reviews.io works with Oliver POS for WooCommerce
Reviews.io is the UK-headquartered independent reviews platform with a strong presence across the UK, EU, and US mid-market. The Reviews.io WooCommerce plugin syncs order.completed events into Reviews.io and queues both product reviews and company reviews on a configurable delay, including video reviews and Google Seller Ratings publication. Oliver POS writes counter sales into WooCommerce as standard orders, so Reviews.io picks up in-store sales the same way it picks up online ones — single review feed, single Google Seller Rating, online and in-store on one profile.
What Reviews.io gets from WooCommerce
The Reviews.io WooCommerce plugin connects a WooCommerce store to a Reviews.io account. Once configured, it pushes WooCommerce orders into Reviews.io at order.completed: customer email, customer name, line items so product reviews target the right SKUs, order date, and fulfillment status. Reviews.io uses that payload to schedule both a company review request (rating the brand) and product review requests (rating each item in the order) on the merchant's configured delays.
The connector covers the full feature set of Reviews.io: text-and-star reviews, photo reviews, video reviews, on-page Q&A, Trustpilot-style company review widgets, and — critically — publication into Google Seller Ratings, which is how you become eligible for the gold stars next to a brand's name in Google Ads. Oliver POS doesn't need its own Reviews.io integration. Register sales are written to WooCommerce as standard orders, the Reviews.io connector picks them up just like online orders, and the resulting reviews flow into both the on-site widget and the Google Seller Ratings feed.
Why in-store sales matter for Reviews.io
Reviews.io serves a specific purpose: providing independent, third-party-verified reviews that are eligible for Google Seller Ratings. Those gold stars on Google Ads are very valuable to mid-market retailers running paid search, but they need to maintain a minimum number of reviews each year. Retailers who do most of their business in a physical store and only a little online often struggle to get enough reviews to keep their Seller Ratings eligibility. Even with a healthy customer base, reviews aren't being collected because in-store sales never trigger a review request.
It's the same story for product reviews. UK and European retailers use Reviews.io because they want independent verification (Reviews.io reviews are stored off-site, not just on the storefront), and the credibility of that feed depends on having a lot of reviews. A WooCommerce retailer whose POS is not connected to Reviews.io is missing out on getting reviews from the majority of its buyers. Oliver POS on WooCommerce fixes this. Every counter sale with a captured customer feeds into Reviews.io just like an online order does — using the same product review schedule, company review schedule, Google Seller Ratings pipeline, and off-site verification widget on the Reviews.io profile that customers use to compare with competitors.
How the WooCommerce + Oliver + Reviews.io Process Works
The cashier rings up the sale on Oliver POS and gets the customer's details (email or phone) at the payment screen. Oliver creates the WooCommerce order with line items, taxes, the customer's details, and the created_via=pos meta flag. The order then moves through the WooCommerce lifecycle to order.completed.
The Reviews.io connector reads the order upon completion: customer email, line items, and order date. It then queues two review requests based on the merchant's configured delays — one for a company review (rating the brand overall) and one for per-product reviews (rating each item in the order). For in-store sales, a 7-day delay is typical for both, since the customer already has the product and the in-person buying experience is still fresh. After the set delay, Reviews.io sends the requests with the per-product review forms, including photo and video upload fields if enabled, and sends follow-up reminders if the customer hasn't responded.
Submitted reviews appear on the WooCommerce product page through the Reviews.io widget, get added to the company review feed on Reviews.io's own domain (for third-party verification), and feed into the Google Seller Ratings pipeline, counting toward the minimum for Ads gold-star eligibility. Because every Oliver POS order has the created_via=pos flag and the outlet ID, Reviews.io's order-meta filtering can support per-channel and per-outlet review dashboards inside the Reviews.io merchant console.
Best fit for retailers who…
Reviews.io on Oliver POS is the right choice for UK and European mid-market WooCommerce retailers — like independent boutiques, specialty food and drink shops, beauty stores, and fashion and home goods sellers — who value independent third-party verification and use Google Ads as a significant traffic source. Retailers paying for Reviews.io specifically to maintain Google Seller Ratings will benefit the most, because Oliver POS turns their in-store buyer base into a reliable source of the review volume Google requires to keep the gold stars live.
What you get and how to set it up
Features Oliver surfaces from the Reviews.io plugin, plus the 4-step install most merchants run through.
Features at the register
- Ang mga in-store sale ay awtomatikong nagti-trigger ng mga Reviews.io review request sa parehong delay tulad ng mga online order
- Ang mga online at in-store review ay napupunta sa isang Reviews.io review feed, isang star-rating average, isang moderation queue
- Ang customer-capture sa counter ay nagdaragdag sa contact list ng Reviews.io sa parehong paraan tulad ng ginagawa ng WooCommerce online checkout
- Ang per-outlet review velocity ay ine-expose sa pamamagitan ng standard order-meta filtering
- Ang mga review request template, delay timing, at incentive coupon ay nananatiling naka-configure sa loob ng Reviews.io
- Parehong Reviews.io subscription, parehong mga widget sa storefront, parehong workflow tulad ng dati
Setup in 4 steps
- I-install ang Reviews.io WooCommerce sa iyong WooCommerce site at i-konekta ang iyong Reviews.io account
- I-configure ang mga review request template, delay, at incentive sa panig ng Reviews.io
- I-install ang Oliver POS, mag-sign in sa register, at i-enable ang customer-capture prompt (email o phone) sa tender screen
- Magsagawa ng isang maliit na live test sale sa counter na may totoong customer na naka-attach at kumpirmahin na nag-fire ang review-request flow sa Reviews.io sa naka-configure na delay
Common questions about Reviews.io on Oliver POS
Will reviews collected from Oliver POS sales count toward Google Seller Ratings?
Yes. Google Seller Ratings counts any verified company review from a Google-approved provider, and Reviews.io is one of them. It doesn't matter if the original order came from an in-store counter or an online checkout. Oliver POS sales become standard WooCommerce orders, so the Reviews.io connector treats them the same as online orders. The resulting company reviews will count toward your Seller Ratings minimum.
Does Reviews.io send a company review and a product review for the same Oliver POS sale?
Yes, if both are configured. Reviews.io schedules them on independent delays, so the in-store customer typically gets a company review request first (a couple of days post-purchase) and per-product review requests later (around 7 days). Both pull from the same WooCommerce order, so the customer email and product details are consistent across the two prompts.
May partnership ba ang Oliver POS sa Reviews.io?
Hindi. Hindi partner ng Oliver ang Reviews.io o anumang ibang reviews platform. Sinusuportahan namin ang Reviews.io dahil sinusubaybayan na ng WooCommerce connector nito ang mga order event ng iyong store — at inire-record ng Oliver ang bawat in-store sale sa WooCommerce bilang isang standard order na may naka-attach na customer, kaya kinukuha ito ng parehong connector at awtomatikong nagti-trigger ng review request. Ang iyong Reviews.io account, iyong mga campaign template, at iyong support relationship ay mananatili sa pagitan mo at ng Reviews.io.
Naniningil ba ng extra ang Oliver para gamitin ang Reviews.io?
Hindi. Babayaran mo ang standard published pricing ng Reviews.io nang direkta sa Reviews.io. Hindi kumukuha ng markup ang Oliver, hindi isinasali ang sarili sa review-collection flow, at hindi naniningil ng per-request o per-review fee on top.
Kailan nagpapadala ang Reviews.io ng review request para sa isang Oliver POS sale?
Sa parehong trigger na ginagamit nito para sa mga online sale: ang WooCommerce <code>order.completed</code> event na may naka-attach na email ng customer. Inire-record ng Oliver ang counter sale sa WooCommerce sa tender; dumadaan ang order sa parehong lifecycle tulad ng isang online order (processing → completed); sinusubaybayan ng connector ng Reviews.io ang event na iyon at isine-schedule ang review email o SMS sa anumang delay na na-configure mo (karaniwan ang 7 araw post-purchase para sa in-store, dahil nasa customer na ang item).
Paano naman ang mga customer na hindi nagbibigay ng email sa counter?
Inire-record ng Oliver ang sale sa WooCommerce bilang isang guest order na walang naka-attach na customer, at nilalaktawan ito ng Reviews.io sa parehong paraan na nilalaktawan nito ang isang guest checkout online. Para ma-maximize ang in-store review-request rate, i-enable ang customer-capture prompt ng Oliver sa tender (email o phone) para makuha ng cashier ang contact sa parehong flow ng sale. Ang mga nakuhang customer ay idinadagdag sa parehong mga listahan ng email at SMS na ginagamit na ng Reviews.io online.
Maaari ko bang makita ang pagkakaiba ng mga in-store review sa mga online review sa Reviews.io?
Oo — bawat Oliver POS sale ay may created_via flag na "pos" sa WooCommerce order, kasama ang Oliver outlet ID sa order meta. Ine-expose ng connector ng Reviews.io ang pareho bilang mga filterable order property, kaya ang pag-segment ng in-store vs online reviews (o per-outlet review velocity) ay isang stock filter, hindi isang custom build.
Read our full guide to Reviews.io on Oliver POS
A long-form walkthrough of running Reviews.io alongside the Oliver POS register on a WooCommerce store.