Capillary on Oliver POS
Capillary Loyalty+ runs at the Oliver POS register through the WooCommerce integration — APAC and EMEA enterprise loyalty engine with omnichannel customer profiles.
How Capillary works with Oliver POS for WooCommerce
Capillary is one of the leading enterprise loyalty / CRM platforms in APAC and EMEA (used by Tata, Walmart Asia, Pizza Hut, Puma, and more). Loyalty+ is the points + tiers + campaigns module; WooCommerce integration is via Capillary's API and partner connectors. Oliver POS opens the WooCommerce checkout in its in-POS browser view with the customer attached; Capillary's widgets and rules apply.
What Capillary Loyalty+ does for WooCommerce customers
Capillary Loyalty+ is a complete enterprise loyalty engine, offering points, tiers, campaigns, segmentation, and a unified customer profile across all channels. Its WooCommerce integration is part of Capillary's omnichannel POS / e-commerce integration suite.
How Oliver POS uses it at the register
Oliver POS opens the WooCommerce checkout in its in-POS browser view with the customer's details attached. Capillary recognises the customer using their WooCommerce ID and displays their points balance, tier, and available rewards.
Earning and redeeming points at the counter
Completing the in-store sale posts the order to Capillary. The loyalty engine then credits points, advances the customer's tier, and triggers any configured campaign actions.
Best for retailers who…
Capillary on Oliver POS is suitable for enterprise retailers in APAC, India, the Middle East, and Europe that have standardised on Capillary as their main omnichannel CRM and loyalty system.
What you get and how to set it up
Features Oliver surfaces from the Capillary plugin, plus the 4-step install most merchants run through.
Features at the register
- The cashier sees the customer's Capillary balance and rewards the moment the customer is added to the sale at the register
- In-store sales earn Capillary points and tier credit on the same rules as online orders
- Redemptions can be applied mid-sale through the in-POS browser view, with no need for a separate database
- Online and in-store activity are combined into a single, unified loyalty profile for each shopper
- Tier upgrades, birthday rewards, and VIP perks are triggered by the same WooCommerce + plugin events
- Same Capillary account, same earn / burn rules, same automations as your online store
Setup in 4 steps
- Install the Capillary Loyalty+ + WooCommerce connector on your WooCommerce site and connect it to your Capillary account
- Configure earn rules, redemption thresholds, and tier definitions in Capillary (or its WooCommerce settings)
- Install Oliver POS, sign in to the register, and confirm the customer-capture prompt is enabled at checkout
- Run a small live test sale at the counter — add a known customer, confirm the cashier can see their Capillary balance, apply a redemption, and confirm the completed sale awards new points
Common questions about Capillary on Oliver POS
Does Capillary's unified customer profile include both online and Oliver POS in-store activity?
Yes. Capillary uses the WooCommerce customer ID for the WC channel. Oliver POS sales become WooCommerce orders and arrive at Capillary through the same connector, building a single, unified profile.
Can Capillary's segmentation be used to drive in-store-specific campaigns?
Yes. Capillary segments can reference the channel and metadata, including the Oliver POS source.
Does Oliver POS have a partnership with Capillary?
No. Oliver doesn't partner with Capillary or any other loyalty platform. We support Capillary because its WooCommerce plugin already handles points, balances, rewards, and redemptions for your online store. Oliver simply opens that same plugin in an in-POS browser view at the register, with the WooCommerce customer already attached. Your Capillary account, your members, and your rules remain between you and Capillary.
Does Oliver charge extra to use Capillary?
No. You pay Capillary's standard published pricing directly to Capillary. Oliver doesn't add a markup, charge extra fees per member or per redemption, or get in the middle of the customer and the loyalty plugin.
How does Oliver POS open Capillary at the register?
It works the same way as opening a WooCommerce payment gateway. Oliver POS has an in-POS browser view that loads the WooCommerce checkout (or the Capillary customer view, if available) with the shopper's WooCommerce customer ID already attached. Capillary recognises the customer, shows their points balance, available rewards, store credit, or wallet, and the cashier can apply redemptions as part of a normal sale.
Will the cashier see the customer's Capillary balance and points at the register?
Yes. Oliver POS attaches the WooCommerce customer to the in-POS browser session (by email or phone lookup, or by creating a new customer profile). So when the Capillary WooCommerce plugin loads in the browser view, it already knows who the shopper is. The same balances, tiers, and rewards that the customer sees on their website account page are visible to the cashier at the till. This means no separate POS-only loyalty database and no manual ID lookups.
Do in-store sales earn and redeem Capillary points the same way online sales do?
Yes. Oliver POS records every register sale in WooCommerce as a standard order with the customer attached. The Capillary plugin then runs its standard earn rules on that order (e.g., points per dollar, per product, tiered bonuses) and processes any redemption the cashier applied at the till. The shopper's Capillary balance updates within seconds, just like it would for an online checkout.
Read our full guide to Capillary on Oliver POS
A long-form walkthrough of running Capillary alongside the Oliver POS register on a WooCommerce store.