Capillary on Oliver POS
Capillary Loyalty+ runs at the Oliver POS register through the WooCommerce integration — APAC and EMEA enterprise loyalty engine with omnichannel customer profiles.
How Capillary works with Oliver POS for WooCommerce
Capillary is one of the leading enterprise loyalty / CRM platforms in APAC and EMEA (used by Tata, Walmart Asia, Pizza Hut, Puma, and more). Loyalty+ is the points + tiers + campaigns module; WooCommerce integration is via Capillary's API and partner connectors. Oliver POS opens the WooCommerce checkout in its in-POS browser view with the customer attached; Capillary's widgets and rules apply.
What Capillary Loyalty+ does for WooCommerce customers
Capillary Loyalty+ is a full-stack enterprise loyalty engine: points, tiers, campaigns, segmentation, and a unified customer profile across channels. Its WooCommerce integration is part of Capillary's omnichannel POS / e-commerce integration suite.
How Oliver POS opens it at the register
Oliver POS opens the WooCommerce checkout in its in-POS browser view with the customer attached. Capillary recognises the customer via the WooCommerce ID and surfaces balance, tier, and available rewards.
Earn-and-burn at the counter
Closing the in-store sale posts the order to Capillary; the loyalty engine credits points, advances tier, and fires any configured campaign actions.
Best fit for retailers who…
Capillary on Oliver POS suits enterprise retailers in APAC, India, the Middle East, and Europe that have standardised on Capillary as the omnichannel CRM + loyalty system of record.
What you get and how to set it up
Features Oliver surfaces from the Capillary plugin, plus the 4-step install most merchants run through.
Features at the register
- Cashier sees the customer's Capillary balance and rewards the moment the customer is attached at the register
- In-store sales earn Capillary points and tier credit on the same rules as online orders
- Redemptions apply mid-sale through the in-POS browser view with no extra database
- Online and in-store activity build one unified loyalty profile per shopper
- Tier upgrades, birthday rewards, and VIP perks fire from the same WooCommerce + plugin events
- Same Capillary account, same earn / burn rules, same automations as your online store
Setup in 4 steps
- Install the Capillary Loyalty+ + WooCommerce connector on your WooCommerce site and connect it to your Capillary account
- Configure earn rules, redemption thresholds, and tier definitions in Capillary (or its WooCommerce settings)
- Install Oliver POS, sign in to the register, and confirm the customer-capture prompt is enabled at checkout
- Run a small live test sale at the counter — attach a known customer, confirm the cashier sees their Capillary balance, apply a redemption, and confirm the closing sale awards new points
Common questions about Capillary on Oliver POS
Does Capillary's unified customer profile include both online and Oliver POS in-store activity?
Yes. Capillary keys off the WooCommerce customer ID for the WC channel; Oliver POS sales become WooCommerce orders that arrive at Capillary through the same connector, building one profile.
Can Capillary's segmentation drive in-store-specific campaigns?
Yes. Capillary segments can reference channel and metadata, including the Oliver POS source.
Does Oliver POS have a partnership with Capillary?
No. Oliver doesn't partner with Capillary or any other loyalty platform. We support Capillary because its WooCommerce plugin already handles points, balances, rewards, and redemptions for your online store — and Oliver opens that same plugin in an in-POS browser view at the register, with the WooCommerce customer already attached. Your Capillary account, your members, and your rules stay between you and Capillary.
Does Oliver charge extra to use Capillary?
No. You pay Capillary's standard published pricing directly to Capillary. Oliver doesn't take a markup, doesn't add a per-member or per-redemption fee, and doesn't insert itself between the customer and the loyalty plugin.
How does Oliver POS open Capillary at the register?
The same way it opens a WooCommerce payment gateway. Oliver POS embeds an in-POS browser view that loads the WooCommerce checkout (or the Capillary customer view, where the plugin exposes one) with the shopper's WooCommerce customer ID already attached. Capillary recognises the customer, surfaces their points balance, available rewards, store credit, or wallet, and the cashier can apply redemptions in the same flow as a normal sale.
Will the cashier see the customer's Capillary balance and points at the register?
Yes. Oliver POS attaches the WooCommerce customer to the in-POS browser session (by email lookup, phone, or a fresh customer card), so when Capillary's WooCommerce plugin loads in the browser view it already knows who the shopper is. The same balances, tiers, and rewards the customer sees on the website's account page are visible to the cashier at the till — no parallel POS-only loyalty database, no manual ID lookup.
Do in-store sales earn and redeem Capillary points the same way online sales do?
Yes. Oliver POS writes every register sale into WooCommerce as a standard order with the customer attached. Capillary's plugin runs its standard earn rules on that order (points per dollar, per product, tiered bonuses, etc.) and processes any redemption the cashier applied at the till. The shopper's Capillary balance updates within seconds, the same way it would for an online checkout.
Read our full guide to Capillary on Oliver POS
A long-form walkthrough of running Capillary alongside the Oliver POS register on a WooCommerce store.