Loox on Oliver POS

Loox connects to WooCommerce through its hosted Loox — Photo Reviews integration. Once linked, Loox reads WooCommerce orders at order.completed: customer email, customer phone (if SMS review requests are enabled on the plan), line items, order date, and fulfillment status. Loox uses that payload to schedule a post-purchase review request optimised around getting a photo of the product in use — visual reviews are the entire point of the Loox product, and the request templates, delays, and incentives are all tuned for the photo upload.

The integration exposes Loox's full feature surface to in-store sales: photo review requests, video review requests, photo incentives (typically a small discount coupon for customers who upload a photo with their review), and the visual grid and carousel widgets that turn the review feed into a shoppable on-site gallery. Oliver POS doesn't need a Loox integration of its own. Register sales become WooCommerce orders with the captured customer attached; Loox picks them up the same way it picks up online orders, and the resulting photo reviews feed the same gallery and the same product-page widgets.

Loox is the reviews platform that fashion, beauty, home, and lifestyle brands buy when the on-site photo gallery — real customers using the product, in real settings — is the marketing asset. Visual reviews are a heavier ask than text reviews, which is why Loox leans hard on incentives (a discount coupon for an uploaded photo) and on post-purchase timing tuned around when the customer is most likely to actually take the photo.

For a brick-and-mortar WooCommerce retailer, the in-store customer is often more likely to send a photo than the online one. They walked into the shop, they tried the product on or saw it in person, they bought it because they liked it; the photo of the product at home is a smaller step from there than from an online checkout. But if the POS doesn't feed Loox, the in-store customer never gets the request and the photo never lands in the on-site gallery. Oliver POS on WooCommerce closes that gap. Every counter sale with a captured email or phone becomes a queued Loox review request — same photo incentive, same template, same gallery destination — as the online orders the merchant is already collecting from, and the gallery on the storefront ends up reflecting the brand's actual customer base rather than just the online slice.

The cashier rings the sale on Oliver POS and captures the customer at the tender screen — email or phone. Oliver writes the WooCommerce order with line items, taxes, the captured customer, and the created_via=pos meta flag. The order moves through the WooCommerce lifecycle to order.completed.

Loox's connector reads the order: customer email, customer phone (for SMS), line items, order date. It queues a review request on the configured delay — 7 days post-purchase is the typical in-store setting, with photo-first brands sometimes extending to 10 or 14 days for product categories where the customer needs more time to use the item before photographing it. On the delay, Loox sends the email or SMS request with a per-product star-rating prompt, photo upload fields, and the configured photo-incentive coupon code.

Submitted photo reviews land on the WooCommerce product page through Loox's widget, roll into the storefront-wide visual grid and carousel widgets, and surface in Loox's shoppable Instagram-style gallery if that feature is enabled. Because every Oliver POS order carries the created_via=pos flag and the outlet ID, Loox's order-meta filtering supports per-channel and per-outlet segmentation in the moderation queue — useful for tracking which outlets are quietly producing the highest photo conversion rates and which products are landing the strongest visual UGC from in-store customers.

Loox on Oliver POS is the right call for fashion, beauty, home, lifestyle, and accessories brands running WooCommerce — categories where the on-site photo gallery is itself a conversion driver. Multi-outlet retailers benefit from per-store filtering on the photo feed, which surfaces which outlets are producing the strongest visual UGC. Brands using Loox's photo incentives get the most from the integration because in-store customers are often the most responsive segment to a post-purchase coupon they can use on their next online order — or, equally, redeem at the till on their next visit.